Vehicle: Ford Transit custom PHEV

 

 

Honest feedback is vital for the team here at bott Smartvan so it's always great to hear from customers.  James Dennett is from Syncline Solutions, experts in the design, installation and maintenance of perimeter security solutions, who used our bott modulo3 van racking for his Ford Transit custom PHEV van and told us how bott Smartvan racking has impacted their business.

 

 

"Why did you choose bott Smartvan, and how do you think it differs to the systems you have used previously?"

 

We chose bott Smartvan because we wanted a solution that was durable, professional, and designed specifically with engineers in mind. Having used a variety of racking systems over the years, including traditional plywood installations and other metal systems, the bott set-up stood out for its build quality, flexibility, and efficient use of space. The biggest difference compared to previous systems is how well thought out everything is. The modular design allows us to customise the layout to suit our engineers' needs, and the integrated storage options help keep tools, stock, and equipment organised and easy to access. The racking feels exceptionally solid, with no rattles or movement when driving, which wasn't always the case with systems we've used in the past.

 

Another key factor was the professional appearance. The bott system gives the van a clean, organised look that reflects well when attending customer sites. It's also lightweight compared to some traditional alternatives, helping us maximise payload without sacrificing storage capacity. Overall, it feels like a long-term investment rather than simply van shelving. The quality, durability, and attention to detail set it apart from previous systems we've used, and it has made a noticeable difference to the efficiency of our day-to-day operations.

 

"How would you rate your overall experience - from configuration, ordering, installation, and customer service?"

 

I would rate our overall experience as 10/10. From the initial configuration stage, the process was straightforward and collaborative. The team took the time to understand our requirements and helped design a layout that suited the way our engineers work rather than offering a one-size-fits-all solution. Ordering was simple, communication was clear throughout, and we were kept informed at every stage. The installation was completed to a very high standard, with great attention to detail and minimal downtime for the vehicle.

 

What really stood out was the customer service. Every member of the bott team was knowledgeable, responsive, and genuinely interested in ensuring we received the right solution. Any questions were answered promptly, and the support before, during, and after installation gave us complete confidence in the product and the company. Overall, the entire experience was professional, efficient, and hassle-free. The quality of both the product and service exceeded our expectations, and we would have no hesitation in recommending bott Smartvan to others.

 

 

"Do you have any feedback for us on where our offering could be improved (e.g. a product/accessory you wish we sold, or something in the design process that could be improved etc.)?"

 

Overall, we have been extremely pleased with both the product and service. The process, installation, and finished product were all excellent. The quality of the system, attention to detail, and customer support have been first-class, and we would happily choose bott again for future vehicle fit-outs.

 

"What are the biggest changes you've noticed day-to-day since installing bott Smartvan racking?"

 

The biggest day-to-day change has been organisation and efficiency. Everything now has a designated place, which means our engineers spend far less time searching for tools, parts, and consumables. This has improved productivity on site and reduced the likelihood of items being misplaced or left behind. The layout also makes stock management much easier. Engineers can quickly see what parts they have available and what needs replenishing, helping to reduce unnecessary trips and improve first-time fix rates.

 

Another noticeable improvement is how secure everything feels whilst driving. Tools and materials remain properly stored, eliminating the rattles and movement we experienced with previous setups. This not only creates a more pleasant driving environment but also gives confidence that equipment is being protected. From a business perspective, the professional appearance of the van has made a positive impression on customers. Opening the rear or side doors to a clean, organised workspace reflects the standards we aim to deliver and reinforces confidence in our service.

 

Overall, the bott Smartvan system has helped us work more efficiently, stay better organised, and present a more professional image day-to-day.